AppLearn launches its Digital Adoption Center of Excellence

As part of its mission to enhance the digital employee experience, AppLearn has announced the launch of its Digital Adoption Center of Excellence (CoE).

With the digital employee experience (DEX) becoming a key focus for businesses whose employees interact with multiple applications in a single day, AppLearn has created the new CoE in direct response to client and market demand. 

Many organizations utilize more than 120, often siloed, applications. The initiative is designed to unlock value for organizations by facilitating their digital transformation journey, blending comprehensive expertise, hands-on delivery, and customized resources, ultimately helping them realize value from their tech investment.

AppLearn provides its clients with a digital adoption platform (DAP), enabling users of enterprise applications with in-app guidance and support to drive end-user adoption and knowledge.

Supporting this adoption, and underpinning the growing focus area of DEX, the new CoE initiative redefines how businesses engage with digital tools and platforms. It also champions the role of digital adoption platform advocates and addresses the complexities and challenges of the modern digital workspace. 

Early proponents of the CoE include AppLearn customer Mars, utilizing the service as part of a DAP roll-out across its 70,000 global workforce.

AppLearn's CoE Lead and Customer Success Architect, David Carling, emphasized the center’s role in addressing the challenges of managing multiple applications and siloed deployments, alongside eliminating digital friction.

He said: “In an era where a proliferation of digital tools has revolutionized business operations, employees now find themselves navigating through a dense jungle of interfaces, features, and user journeys.

“The Digital Adoption Center of Excellence is a resource born from a recognition of the critical role of DAPs in digital transformation. It is designed to serve as both a guide and a governance mechanism for our customers’ DAP initiatives, supporting digital transformation, the experience of employees, as well as supercharging personalized support.”

AppLearn is one of the leading providers of DAPs and stands out by focusing on the intricacies of user journeys and workflows, providing a solution to common challenges such as low software proficiency, resistance to technological change, and the underutilization of technology investments. They offer a lens through which businesses can gain insights into application usage, identifying areas of over- or under-investment and ensuring compliance with regulatory standards.

The launch of the Center of Excellence comes shortly after the acquisition of AppLearn by global DEX provider Nexthink, bringing together complementary technologies in this evolving space.

For more information on the Digital Adoption Center of Excellence visit here.