Analyze software performance and track user engagement.
Get a complete understanding of how your people interact with software and spot process inefficiencies with analytics that provide a holistic view of your entire tech stack.
Get a 360 view of your entire tech stack
Actionable analytics
Without an understanding of how users are interacting with technology, it’s difficult to identify and fix adoption challenges. What’s more, without this knowledge, organizations are unable to define and track software success.
Stay one step ahead of adoption challenges with data to inform when and where sticking points might occur. Our powerful machine learning and analytics capabilities mean you can pre-empt adoption challenges and deploy the relevant support before issues occur.
Objectives and key results
Create and align your adoption data to key business objectives to ensure you are tracking the most important metrics and proving software value.
Explore user journeys
Explore the journeys that your users take, monitor dwell, drop-off points, and pinpoint areas within your applications where users may need support.
Usage analytics
Maximizing software adoption can be challenging, especially when users have to switch between multiple applications and get to grips with differing interfaces. Users lose confidence, administrative burden increases, and adoption rates begin to decline.
Through monitoring how users interact with your in-app guidance, you can quickly identify where improvements and further support may be needed. Using this data to target your adoption efforts means you can deploy guidance where it will have the greatest impact.
Engagement
View all of your AppLearn Adopt content from a single dashboard and monitor engagement rates to see if users find the support you have deployed helpful.
Targeting
See how your AppLearn Adopt content is mapped across specific application pages and track the positive impact it's having on processes and overall digital adoption.
Discovery analytics
Many organizations know they have a digital adoption problem. The trouble is, they are unable to identify the areas within their digital landscape causing the problem. This results in misinformed and often ineffective fixes. Not only are your digital experience teams wasting time creating support content that’s not needed, but potentially adding to digital friction.
Deploying Adopt in ‘listening mode’ alleviates this issue and pinpoints your adoption problems. See exactly where users spend their time, take too long on tasks, or appear to be stuck, all before configuring any support material. So, rather than peppering applications with random help and guidance, you can pro-actively place support where it will have the greatest impact.
Digital friction
Highlight digital friction with pinpoint accuracy. Monitor the time users spend completing specific tasks, identify drop-off points and areas of high dwell, all from a single dashboard.
Cross-application workflows
Uncover cross-application journeys that you may not even know your employees take and use this data to better inform your digital employee experience initiatives.
Create and deploy your AppLearn Adopt content with ease
Our no-code platform means you can create AppLearn Adopt content quickly, and with ease. Our analytics ensure that you have the insight you need to deploy content where it will have the greatest impact.
$200,000+ saved
on support costs in 9 months
91% increase
in user engagement with in-app reminders
104% increase
in self-service support
Ready to understand if your applications are effective?
