Achieve software change success.
Effectively communicate upcoming change, help your employees adopt new or updated applications and achieve overall software change success with our digital adoption platform, Adopt.
Trusted by world-leading brands
Situation
You're rolling out a new application. Maybe a leading customer relationship management (CRM) system. And you're rolling it out globally. It's a large investment and so, employee adoption and utilization is going to be crucial.
Problem
Your employees are unfamiliar with this particular CRM application. They're going to need training in order to build application knowledge and integrate the system into their day-to-day.
Implication
Without the right training, uptake and utilization will suffer. There's also the chance that employees will try to use the application, but incorrectly. This will have a knock on effect on productivity and overall application ROI.
Solution
AppLearn Adopt provides personalized, in-app training to help employees navigate and complete processes within the new system. Through the delivery of contextual support, Adopt reduces learning curves and drives software uptake.
Communication tools
Ongoing and effective change communication.
Successful software change requires more than just a one-off email to all employees. To achieve digital transformation success, organizations must provide on-going communication, training and support to educate and inform users.
Delivering frequent communications within the relevant application maximizes visibility; keeping users up to date, helping them prepare, and facilitating the change process.
Product tours & guidance
Achieve digital transformation success.
User resistance plays a huge part in the failing of digital transformation projects. As organizations implement change, it is crucial to consider how users will be impacted, and processes must be put in place to ensure users are educated and supported.
Through deploying in-app guidance and support, you can facilitate the smooth transition and adoption of new or changing technology, helping users build software knowledge and adapt quickly.
Overlay with the apps you love
With Adopt, our business can now start to measure the value of the change effort and investment in CRM technology. If we could have done anything differently in our project, we would have engaged with Adopt from the very start.
Mark Powell
ex-CRM Program Owner & Change Lead
Cushman & Wakefield
