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Maximizing investment and driving returns in Servicenow.

Remove costly context switching. Access deeper user insights. Bring your Servicenow virtual agent and knowledge features into any application with the Adopt digital adoption platform.

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Just some of the global enterprises that trust us

Getting acquainted, quickly


New systems can be overwhelming (and some are more overwhelming than others). If there’s confusion in an interface, it breeds support tickets, slowing down multiple business areas. Through Adopt for Servicenow, you can embed a virtual agent and knowledge base in the app, supporting user adoption from day one, and placing the help when and where it is needed. 


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An interface showing how a user in Adopt can find relevant and contextual help and support from a pop up.
Interface showing a flow of how guidance can be built on the Adopt platform for a series of task.

Reducing support time through knowledge access


By navigating users through complex processes, not only will you alleviate the headache of tech support time, but you’ll also speed up processes and enhance productivity alongside morale, all the while driving maximum value from your tech.

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Maximize integrations with other applications


With knowledge comes power. When you’re inputting lots of information into Servicenow, and you’re using other connected apps alongside it – why not pull the data and the experience closer together? Adopt allows you to expand the capabilities of the app you’re in, sharing knowledge, escalating issues, all in the same interface. 

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Diagram showing a graph of progress over time.
A person looking at a laptop with an overlay showing a typical user flow when using Adopt.

Get rapid value from a platform and a partner


By embedding into your applications, Adopt’s analytics unlock end-to-end reporting on user journeys involving Servicenow and any connected apps.


With convenient dashboards and customization options, Adopt provides a single source of truth for measuring adoption, behavior, and process challenges. These deeper insights will help you to deliver smarter Servicenow support and prove the value of your investment.

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This is like the holy grail to someone trying to improve the technology experience across the entire enterprise

Eric Hemmer

Principal Solution Specialist

ServiceNow

AppLearn is not affiliated with ServiceNow, nor does ServiceNow endorse or sponsor AppLearn or its services.

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