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Adopt product overview
Engineered to enable adoption excellence
For software users, the Adopt digital adoption platform enhances productivity by providing frictionless communications, resources and step-by-step guidance inside and outside of their important applications.
It simplifies tasks and makes it effortless to be productive, but also invites people to engage with further comms and resources if they want to.
- Works with any app
- Enhances any project phase
- Self-service functionality
- Managed integration process
Built for people, powered by AI
Our AI-driven data engine is designed to understand every aspect of a user’s interaction and engagement with Adopt.
For software administrators, this enables the measurement of user behavior and application effectiveness out-of-the-box. And with natural language processing powered by Ask Adopt, crucial insights can be found instantly using simple search terms.
Through data dashboards and integrated analytics, Adopt can be used to not only optimize and evidence organization-wide adoption, but the cost savings and productivity gains that drive business forward.
The Adopt module suite
The full suite of modules within the Adopt platform mean you can not only optimize your workforce’s task efficiency, data accuracy and productivity, but evidence the actual business outcomes of your software investments.
Feedback
Smart Pages
Content Cloud
Split Screen
Training Pages
Trails
Advanced Analytics
Core Analytics
Advanced Analytics
Get unrivalled insight into the business outcomes of your SaaS
Features & Benefits
- Customized OKR dashboard
- Integrate with third party data
- Prove target operating model
- Evidence business outcomes
- Align project & business goals
- Quantify the value of software
Core Analytics
Monitor user behavior and measure adoption success
Features & Benefits
- Centralized data dashboards
- Track user journeys & consumption
- Measure content effectiveness
- Identify adoption hot spots
- React to issues & measure results
- Support investments with data
Feedback
Gather valuable insights from your application users
Features & Benefits
- Create & share surveys in-app
- Multi-answer format types
- Tailored to user & application
- Measure readiness for change
- Assess adoption after launch
- Qualitative data to support stats
Trails
Improve task efficiency with step-by-step guidance
Features & Benefits
- Contextual in-app assistance
- Guides users through tasks
- Field and object level help
- Increase workforce productivity
- Improve data accuracy
- Reduce support costs
Training Pages
Create a central hub for all your training materials
Features & Benefits
- Search and browse functions
- Tailored to user & page
- Mobile friendly
- Accelerate team training
- Frictionless access
- Demonstrate consumption
Split Screen
Give users relevant materials & instructions in the flow of work
Features & Benefits
- Embed materials & guidance in-app
- Intuitive hide/show toggle
- Contextual content delivery
- Provide just-in-time support
- Make apps & content easier to use
- Integration with ServiceNow Bot
Smart Pages
Engage your workforce with effective communication
Features & Benefits
- In-app popups & web pages
- Video, image & text templates
- Contextual, just-in-time comms
- 97%+ consumption rates
- Reduce SaaS support costs
- Easy to design & share
Content Cloud
Store, manage and share all your support content in one place
Features & Benefits
- Simple search & upload functions
- Intuitive tagging system
- Central storage for all software content
- Build contextual playlists
- Enable accurate, automated delivery
- Works with ServiceNow Knowledge Base
Download our AppLearn Adopt data sheet
for more information.
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Adopt can optimize and evidence the value of any SaaS platform at any project phase
Popular integrations include:
We optimize and evidence software value for world-leading organizations
