Get Adopt Remote, our free communications portal to help businesses during COVID-19.

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Adopt product overview

Engineered to enable adoption excellence

For software users, the Adopt digital adoption platform enhances productivity by providing frictionless communications, resources and step-by-step guidance inside and outside of their important applications.

It simplifies tasks and makes it effortless to be productive, but also invites people to engage with further comms and resources if they want to.

  • Works with any app
  • Enhances any project phase
  • Self-service functionality
  • Managed integration process

Built for people, powered by AI

Our AI-driven data engine is designed to understand every aspect of a user’s interaction and engagement with Adopt.

For software administrators, this enables the measurement of user behavior and application effectiveness out-of-the-box. And with natural language processing powered by Ask Adopt, crucial insights can be found instantly using simple search terms.

Through data dashboards and integrated analytics, Adopt can be used to not only optimize and evidence organization-wide adoption, but the cost savings and productivity gains that drive business forward.

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The Adopt module suite

The full suite of modules within the Adopt platform mean you can not only optimize your workforce’s task efficiency, data accuracy and productivity, but evidence the actual business outcomes of your software investments.

Feedback

Smart Pages

Content Cloud

Split Screen

Training Pages

Trails

Advanced Analytics

Core Analytics

Advanced Analytics

Get unrivalled insight into the business outcomes of your SaaS

Features & Benefits

  • Customized OKR dashboard
  • Integrate with third party data
  • Prove target operating model
  • Evidence business outcomes
  • Align project & business goals
  • Quantify the value of software

Core Analytics

Monitor user behavior and measure adoption success

Features & Benefits

  • Centralized data dashboards
  • Track user journeys & consumption
  • Measure content effectiveness
  • Identify adoption hot spots
  • React to issues & measure results
  • Support investments with data
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Feedback

Gather valuable insights from your application users

Features & Benefits

  • Create & share surveys in-app
  • Multi-answer format types
  • Tailored to user & application
  • Measure readiness for change
  • Assess adoption after launch
  • Qualitative data to support stats
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Trails

Improve task efficiency with step-by-step guidance

Features & Benefits

  • Contextual in-app assistance
  • Guides users through tasks
  • Field and object level help
  • Increase workforce productivity
  • Improve data accuracy
  • Reduce support costs
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Training Pages

Create a central hub for all your training materials

Features & Benefits

  • Search and browse functions
  • Tailored to user & page
  • Mobile friendly
  • Accelerate team training
  • Frictionless access
  • Demonstrate consumption
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Split Screen

Give users relevant materials & instructions in the flow of work

Features & Benefits

  • Embed materials & guidance in-app
  • Intuitive hide/show toggle
  • Contextual content delivery
  • Provide just-in-time support
  • Make apps & content easier to use
  • Integration with ServiceNow Bot
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Smart Pages

Engage your workforce with effective communication

Features & Benefits

  • In-app popups & web pages
  • Video, image & text templates
  • Contextual, just-in-time comms
  • 97%+ consumption rates
  • Reduce SaaS support costs
  • Easy to design & share
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Content Cloud

Store, manage and share all your support content in one place

Features & Benefits

  • Simple search & upload functions
  • Intuitive tagging system
  • Central storage for all software content
  • Build contextual playlists
  • Enable accurate, automated delivery
  • Works with ServiceNow Knowledge Base
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Download our AppLearn Adopt data sheet
for more information.

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Adopt can optimize and evidence the value of any SaaS platform at any project phase

Popular integrations include:

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