AppLearn offer free communications tool for ServiceNow customers

Digital adoption solution specialist, AppLearn, has been listed as an integration partner on ServiceNow’s COVID-19 Emergency Response store following its status as an official ServiceNow partner.

The leading digital workflow company’s store contains a range of apps and resources from ServiceNow and partners geared towards helping organizations accelerate their response to the crisis.

AppLearn is one of over 60 partners brought together by ServiceNow who are helping businesses collaborate and share information across teams in light of COVID-19.

From now, ServiceNow customers will now be able to take advantage of Adopt Remote, a lite version of AppLearn’s digital adoption solution, Adopt, at no cost until 30 September.

The solution allows organizations to create an instant global portal that can be accessed by end users from any remote location to help them easily communicate and share information.

AppLearn’s digital adoption solution offers full integration with the ServiceNow Virtual Agent and Knowledge Base and offers a support experience in the flow of work. It enables organizations to share critical information to targeted user groups to communicate change, as well as providing contextual resources to reduce IT helpdesk tickets and support costs.

Organizations will also be able to gain insights into the effectiveness of their business applications through inbuilt analytics, which tracks usage of the content from ServiceNow Knowledge, Virtual Agent and Live Chat across all SaaS platforms.

Andrew Avanessian, CEO at AppLearn commented: “In these challenging times, we are committed to finding new and innovative ways to help businesses support their people using technology.”

“We’re proud to be working with ServiceNow to help organizations demonstrate measurable cost reductions with a more modern, dynamic support experience. Our Adopt platform brings certainty to day-to-day operations as well as reducing the strain on IT teams in these challenging times. Our mission is to ensure everyone can continue to work efficiently and collaboratively as we all adapt to a different way of working.”

In an open letter, Bill McDermott CEO ServiceNow, said: “None of us is as smart as all of us. And no one succeeds alone. It is with deep appreciation we recognize the collective efforts of our teams, partners, and customers to put technology in the service of people.”