Digital Adoption FAQs

What is digital adoption?

In its simplest form, digital adoption is about helping people to use and embrace technology.

Typically used in relation to business software, this definition can be expanded to include internal teams, external customers or entire companies.

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What is a digital adoption platform?

A digital adoption platform (or solution) is software designed to help people get the most out of other applications. It does this by simplifying tasks, removing the friction from associated support and measuring adoption across a software suite.

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How do you measure digital adoption?

Measuring digital adoption comes down to having two things, an understanding of what genuine digital adoption is and the ability to measure the metrics that matter.

While a digital adoption solution is ultimately required to access the data that proves whether an application is being used, and used well, this data is only as useful as what’s being tracked, and for how long.

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What is a software adoption strategy?

A software adoption strategy is a plan that a business sets out to encourage its team to use digital tools in the most effective way possible. The strategy will involve identifying possible weaknesses or sticking points in how people interact with software, using this to outline how to deal with these issues ahead of time.

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How can I create a digital adoption strategy?

A digital adoption strategy will help your organization get the most out of its enterprise software and technologies. If you haven’t already created one, here’s how you can get started: have a clear idea of what you need to get out of your digital tools, make sure training is tailored for your people, and use data to continually improve uptake and adoption of the technology in question.

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Why is digital adoption planning important?

Digital adoption planning is important as it means you can get the most value out of your workplace applications. By focusing on uptake and use of key tools as part of a digital adoption plan, you can keep an eye on efficiency savings and streamlined processes.

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What are the benefits of a digital adoption platform?

Digital adoption platforms bring many benefits, from saving money on training budgets to reducing admin burdens or improving software adoption. Ultimately, a DAP can help enhance uptake, improve understanding and accelerate time and cost savings associated with the application in question.

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What are the stages of technology adoption?

Technology adoption can be divided into three distinct stages: identification, implementation, and continuation. By understanding and following these three stages, your organization can then plan its technology adoption strategy thoroughly.

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What is the digital employee experience?

The digital employee experience is how people interact with different technologies throughout their working day.

But remember – even in a world where most people use technology in their working day, everyone’s digital employee experience is different.

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How can I improve the digital employee experience?

Creating a digital employee experience framework is key to making technology work better for your business – and improving your employees’ experience.

But where do you begin? We’ve made it easy by creating a simple framework to follow.

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How do you measure the digital employee experience?

The best way to measure digital employee experience is to take an integrated approach: gather feedback from your employees, and combine with intelligent data points to build the full picture.

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What tools can support the digital employee experience?

There are many different tools that support the digital employee experience. Generally speaking, we can sort these into five broad categories: communication, collaboration, learning, productivity and HR systems.

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What is software change management?

Software change management is the process of rolling-out new applications or tech processes within an organization. It will involve identifying, preparing, and supporting the implementation of application change to maximize successful roll-out.

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Are DAPs change management tools?

Digital Adoption Platforms (DAPs) and change management tools work together – but they aren’t exactly the same thing. Change management tools direct and oversee organizational change initiatives, while DAPs are specifically designed to accelerate the uptake of new software, providing targeted support to help people get to grips with new ways of working. In a change management program, DAPs can be invaluable.

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How do I make software change management programs a success?

Every software change management program will come with its challenges. In fact, research from McKinsey suggests only 30% see long-term success. So how do you become part of this successful 30%? With effective planning, tools that can drive digital adoption and training that supports your people in making the switch to new systems and processes.

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How do I measure change management?

It’s important to keep a close eye on your software change management program, so you can see if your investment in new technologies is paying off. But where do you begin with measuring software change management? There’s a few different metrics – from simple measures to in-depth data – that you can benchmark against.

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