Digital Adoption FAQs
In its simplest form, digital adoption is about helping people to use and embrace technology.
Typically used in relation to business software, this definition can be expanded to include internal teams, external customers or entire companies.
A digital adoption platform (or solution) is software designed to help people get the most out of other applications. It does this by simplifying tasks, removing the friction from associated support and measuring adoption across a software suite.
Measuring digital adoption comes down to having two things, an understanding of what genuine digital adoption is and the ability to measure the metrics that matter.
While a digital adoption solution is ultimately required to access the data that proves whether an application is being used, and used well, this data is only as useful as what’s being tracked, and for how long.