The Digital Adoption Solution

AppLearn Adopt

Whether you are planning a software launch or are already live, our Adopt platform gives you the in-app support experience and user insights you need to ensure you realize your expected business outcomes. And as our digital adoption solution simply layers on top of your applications, there’s no software or hardware changes.

Along with the unrivaled data and in the flow of work support enabled by Adopt, our partnership and expertise are designed to ensure you succeed, whatever software you’re using. So, remove the doubt from digital adoption and get your free demo today.

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This is like the holy grail to someone trying to improve the technology experience across the entire enterprise.

Eric Hemmer, Principal Solution Specialist, ServiceNow

We deployed the Adopt digital adoption platform and it’s been revolutionary. Absolutely revolutionary.

Nadia Hutchinson, Global HR Ops Director at Kantar

I went out and spoke to a number of different digital adoption companies, and Adopt was the best fit for Prudential.

Kerri Kovac, VP Organization Effectiveness at Prudential Financial

Improve the user support experience

Today’s employees need to interact with an expanding list of cloud applications, many of which change regularly and become more complex. It’s inevitable that issues will arise, and when they do, a slow, disjointed and reactive support experience that breaks a user’s flow of work, impacting their satisfaction and killing productivity.

Adopt is proactive and ensures that user interactions with business applications are easy, fast and accurate. It transforms the support experience by using data and automation to detect, deploy and resolve issues before users are even aware of them.

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Users are 9x more likely to avoid or resolve issues on their own when self-help is offered in the flow of work by Adopt.

Increase automated issue resolution

The Adopt support experience layer can resolve the majority of low-level technical issues without agent input. This creates an end state where support is available at the point of need, in a contextual and meaningful way, all without being intrusive. This drastically reduces unnecessary support calls and eliminates wait times altogether.

Adopt also learns over time to better anticipate each user’s needs with an increasing degree of accuracy, automatically building individual customer profiles to better understand their aptitude for technology and acceptance of self-help/self-service methods.

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No need for big software or hardware changes, Adopt simply layers on top of any application
to transform support experiences, reduce costs and increase productivity.


We optimize and evidence software value for world-leading organizations