Improve the user support experience

Today’s employees need to interact with an expanding list of cloud applications, many of which change regularly and become more complex. It’s inevitable that issues will arise, and when they do, a slow, disjointed and reactive support experience that breaks a user’s flow of work, impacting their satisfaction and killing productivity.

The Adopt support experience layer is proactive and ensures that customer interactions with business applications are easy, fast and accurate. It transforms the support experience by using data and automation to detect, deploy and resolve issues before users are even aware of them, boosting their productivity and your MTTR, CSAT and NPS scores.


Increase automated issue resolution

The Adopt support experience layer can resolve the majority of low-level technical issues without agent input. This creates an end state where support is available at the point of need, in a contextual and meaningful way, all without being intrusive. This drastically reduces unnecessary support calls and eliminates wait times altogether.

Adopt also learns over time to better anticipate each user’s needs with an increasing degree of accuracy, automatically building individual customer profiles to better understand their aptitude for technology and acceptance of self-help/self-service methods.

When supported in the flow of work by Adopt, users are 2x more likely to complete a task accurately first time, and do so 50% faster.

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Streamline and standardize your support journeys

An increasing number of applications and business processes makes getting support inefficient and inconsistent. Even the smoothest support operations involve lengthy user journeys to find the right document, portal or agent.

With Adopt, you can provide consistent in-application guidance in all of your business software applications, and significantly reduce the time it takes customers to complete tasks accurately. What would a faster, joined-up support experience mean for your business?


Boost engagement with self-service initiatives

All too often, an investment in self-help support fails to translate into expected business outcomes. With a dependence on portals and resources found outside of the application itself, customers all too often lose the will and abort. They choose the perceived simplicity of making a support call over the long journey of helping themselves.

The Adopt support experience layer makes help easy to access, delivering rapid in the flow of work resolutions so users no longer have to think about support.

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No need for big software or hardware changes, Adopt simply layers on top of existing applications,
to transform support experiences, reduce costs and increase productivity.