Webinar overview

True digital transformation isn’t just about choosing the right technology, it’s about using technology right. From before launch to once it’s in day-to-day use, a consistent digital support experience is vital to getting maximum value from software investments.

To discuss this, your host and AppLearn Co-Founder Andrew Barlow is joined by Mark Powell, a Change and Implementation Advisor whose recent assignment was at global real estate services firm and AppLearn customer, Cushman & Wakefield.

Together, they discuss supporting users as an organization and within application. These are the 2 sides businesses need to consider to deliver smarter support, especially when multiple locations and software solutions have to be considered.

Mark has extensive experience as a client-facing real estate advisor who transitioned to work on Salesforce and Workday®, with his most recent launches affecting 47,000+ employees in more than 60 countries. Having beat the initial support ticket reduction target by 136%, this isn’t an insight you want to miss.

Watch the webinar