Webinar
The Secret to Successful Support Experiences
Join us in this webinar to learn a repeatable model that fuels multi-app, self-help productivity and successful support experiences, simply by prioritizing consistency.
Watch the webinar4 reasons to watch:
1. Discover the value of implementing intelligent self-help support.
2. Uncover best practice insights into supporting people through software change.
3. Learn from the successes and failures of two recent global software launches.
4. See a live demo of how AppLearn’s digital adoption solution provides just-in-time guidance.
Webinar overview
True digital transformation isn’t just about choosing the right technology, it’s about using technology right. From before launch to once it’s in day-to-day use, a consistent digital support experience is vital to getting maximum value from software investments.
To discuss this, your host and AppLearn Co-Founder Andrew Barlow is joined by Mark Powell, a Change and Implementation Advisor whose recent assignment was at global real estate services firm and AppLearn customer, Cushman & Wakefield.
Together, they discuss supporting users as an organization and within application. These are the 2 sides businesses need to consider to deliver smarter support, especially when multiple locations and software solutions have to be considered.
Mark has extensive experience as a client-facing real estate advisor who transitioned to work on Salesforce and Workday®, with his most recent launches affecting 47,000+ employees in more than 60 countries. Having beat the initial support ticket reduction target by 136%, this isn’t an insight you want to miss.
Watch the webinar
Guest Speaker
Mark Powell, Salesforce Deployment Advisor
With extensive experience in client-facing and operations positions, Mark has spent much of his career using technology to drive business success. Most recently, in his former role at Cushman & Wakefield, his Salesforce and Workday® launches affected 47,000+ employees in over 60 countries and beat the support ticket reduction target by 136%.
Your host
Andrew Barlow, VP of Innovation and Advocacy
Andrew co-founded AppLearn and is focused on improving the relationship between people and technology. Day-to-day he shares the gold standard of digital adoption with some of the world’s biggest brands and demonstrates how the Adopt solution helps drive better business outcomes.
