Thomas also points to the product owner or employee focus of most vendors’ solutions as a problem.
“If you go to all these stands today at the conference, you’ll hear a lot about employee experience. Will you find any slide or positioning from any vendor about manager experience? Probably not. The manager has been somewhat neglected in the design of these systems and how companies deploy them.”
So, how do we begin to close this motivation gap and repair this neglect? For Thomas, improving manager self-service begins by addressing the following 12 pain points:
- Complex software seldom used
- Complex menus and navigation
- Busy screens
- Awkward technology
- Limited relevant online help
- Overly complex company processes
- Multi-step approvals
- HR language that managers don’t necessarily understand
- HR dumps whole process on the manager
- Timing bottlenecks
- No training, or not when needed
- No why
From unneccesary or unexplained complexities through to limited support and investment, his list captures the sentiment that these tools are often inflicted on managers instead of involving them. And while Thomas touches on potential solutions during his full talk, understanding the problems is the first step towards fixing them.
In closing, Thomas offers another home truth. “Managers don’t love HR systems and probably never will”. He also suggests that instead of worrying too much about changing this, we need to instead realize this when designing systems and the solutions around them. And if you take one thing away from Thomas’ talk, it should be this:
“Devote time, effort, money, training and focus on the manager almost above all else, because that will be the success or failure of your system, not only for managers and HR, but for employees.”
Now you know the common pains of managers who use HR tools to self-serve, how are you going to address them? Watch Thomas’ full track talk ‘We Need to Talk about HRTech and Managers’ for further insight into overcoming these barriers, as well as how he believes robotics and automation, designing processes for manager personas and a focus on change management can all lead to significant improvements.
For more insights from UNLEASH Paris and exclusive access to Thomas’ talk, visit the Adoption Track.
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