Service delivery teams have never been able to take transformation lightly, yet now more than ever we need to work harder to make user experiences better and more efficient. So, as we step into the future of work, how do we beat the 70% failure rate of digital transformation projects?
In this session, Tony Saldanha, the world-renowned transformation expert, joins Andrew Avanessian, Chief Operating Officer at AppLearn, to break down the secrets of success. They’ll also cover why GBS and Shared Services leaders should leverage digital adoption and reflect on how the world’s changed since Tony published his #1 Amazon book: ‘Why Digital Transformations Fail’.
With their wealth of technology experience and exclusive insights from our Digital Adoption Pulse Report, you’ll have everything you need to accelerate your digital service delivery and thrive in the future of work.
Tony is president of Transformant, a consulting firm specializing in assisting organizations through digital transformations. During a twenty-seven-year career at Procter & Gamble, he ran both operations and digital transformation for P&G’s famed global business services and IT organization in every region of the world, ending up as Global Shared Services and Information Technology Vice President.
Preview Tony's Book
Andrew has a wealth of experience in growing fast-paced technology companies and accelerating the execution of strategies to drive extensive and sustainable growth. His vast experience within the software industry includes growing and developing his previous organization from start-up phase through to trade sale, as well as authoring two books on digital transformation within cyber security.
1. Hear a proven 5-stage model for successful GBS transformation from a leader in the field
2. Discover the common traps to avoid when digitizing processes and service delivery
3. Learn the change principles that enable better, faster support experiences in your business
4. Find out what business leaders want from tech, with key findings from our exclusive survey
Watch on-demand