Overview

Service delivery teams have never been able to take transformation lightly, yet now more than ever we need to work harder to make user experiences better and more efficient. So, as we step into the future of work, how do we beat the 70% failure rate of digital transformation projects?

In this session, Tony Saldanha, the world-renowned transformation expert, joins Andrew Avanessian, Chief Operating Officer at AppLearn, to break down the secrets of success. They’ll also cover why GBS and Shared Services leaders should leverage digital adoption and reflect on how the world’s changed since Tony published his #1 Amazon book: ‘Why Digital Transformations Fail’.

With their wealth of technology experience and exclusive insights from our Digital Adoption Pulse Report, you’ll have everything you need to accelerate your digital service delivery and thrive in the future of work.

Watch the session

4 reasons to watch

1. Hear a proven 5-stage model for successful GBS transformation from a leader in the field

2. Discover the common traps to avoid when digitizing processes and service delivery

3. Learn the change principles that enable better, faster support experiences in your business

4. Find out what business leaders want from tech, with key findings from our exclusive survey

Watch on-demand