Taking the same principles and disciplines from the age of manufacturing, modern organizations must find better ways of managing demand and execution. For many, Enterprise Service Management (ESM) and the support experience hold the key.
In the opening keynote, Charles Betz will reveal the market forces defining the ESM space and the benefits of expanding workflows into all business functions.
You will learn how ‘in the flow of work’ support experiences will positively impact efficiency and transform business outcomes, as well as how the next generation of digital systems will modernize the service experience, improve productivity, reduce costs and close the feedback loop for knowledge workers.
The second part of the session will be a panel discussion also featuring Bruce Randall, Director of Product Marketing ITSM at ServiceNow, and Andrew Barlow, VP Advocacy & Innovation at AppLearn.
Moderated by James Maude, our Product Strategy Lead, this candid conversation will cover how to create the ultimate digital support experience layer and maximize ESM success, along with the vital roles of digital adoption and data analytics.