Solution Overview:

The Adopt digital adoption solution enhances business applications by adding in-app guidance, resources and communications for users, as well as intelligent data dashboards for software administrators. It works at the point of need and behind the scenes to bring certainty to the success of enterprise software. Now, thanks to a unique technology partnership with ServiceNow, you can unlock true digital adoption across your wider application portfolio

The full suite of in and out-of-app modules mean you can extend the familiar help and support offered by ServiceNow into other crucial applications. This enables you to not only optimize your workforce’s task efficiency, data accuracy and productivity, but evidence the actual business outcomes of your software investments. The potential of cloud software is unprecedented. The Adopt platform ensures you realize it.

The Adopt module suite

Advanced Analytics: Get unrivalled insight into the outcomes of your SaaS investments with customized dashboards based on Adopt and 3rd party data that enable you to quantify the actual value of your software.

Core Analytics: Learn about your users’ behavior and measure adoption successes through a series of centralized data dashboards, helping you to identify adoption issues and intervene accordingly.

Feedback: Gather valuable insights from your application users to measure collective happiness and readiness for change across your organization in a targeted, frictionless way.

Trails: Improve task accuracy and efficiency by adding step-by-step guidance directly within your applications, helping users to self-serve in unfamiliar software and reduce support requests.

Training Pages: Provide a central, in-app support hub for all your learning materials, accelerating organization-wide training and allowing skill readiness to be measured based on tracked activity.

Split Screen: Give your users relevant materials and instructions in the flow of work by embedding contextual training and support content in-app alongside their crucial tasks.

Smart Pages: Engage your workforce with effective communication, using in-app popups and web pages to raise awareness of software initiatives and deliver just-in-time contextual content.

Content Cloud: Store, manage and share all your support content in one place, with simple upload, search and tagging functions enabling the automated delivery of the right content at the right time.

Benefits of Adopt for ServiceNow

  • Bring the ServiceNow Virtual agent and Knowledge to other B2B applications
  • Reduce IT support costs via ticket deflection by increasing self service
  • Increase operational efficiency by providing dynamic help and support in the flow of work
  • Improve data quality, accuracy and completion rates
  • Align HR and IT objectives for positive business outcomes
  • Maintain reporting and visibility from ServiceNow and beyond, with end-to-end reporting on user actions and behaviors
  • Reduce project risk
  • Provide consistent user experience
  • Ensure a positive onboarding journey and influence the moments that matter

Extend the power of analytics

Powerful, extended analytics allow you to measure user journeys and behaviors from ServiceNow into other connected applications, providing vital insights you need to plan and optimize your employee service experience.

Extend the employee experience

Adopt delivers familiar ServiceNow support features, such as knowledge articles and the Virtual Agent, direct to your colleagues as they interact with their various technology applications

Get in touch to book your Adopt demo today and discover the power of true digital adoption. Only available from AppLearn.