Digital Adoption FAQs

What is software change management?

Software change management is the process of rolling-out new applications or tech processes within an organization. It will involve identifying, preparing, and supporting the implementation of application change to maximize successful roll-out.

We can all see how drastically the way we work has changed – especially in the type, volume and complexity of digital tools many of us need to support our roles. Wide-scale transformation needs proper change management planning and support to make the switch to new applications or processes as seamless as possible.

At this point, it’s important to make the point that change management software is not the same as software change management. Software change management is a crucial element of the change process, and needs meticulous planning, to make sure you have the best tools, training and teams in place to enjoy a stress-free (or as stress-free as possible!) transition to the proposed new way of working.

Change management software are tools designed to support such projects, whether that’s storing documents, creating plans or coordinating requests. And supporting this, are applications that can specifically support with onboarding, training and targeted support for the people using the new tools – making sure the digital change is properly adopted.

One example of these are digital adoption platforms, and we offer one of our own. Tools like these can be invaluable in providing proper support, training, analytics and resources to make the change to new applications a success.

To learn more about software change management and the tools that can support it, check out our Definitive Guide to Software and IT Change Management for tips and advice on making your change management program a success.