Digital Adoption FAQs

What is a software adoption strategy?

A software adoption strategy is a plan that a business sets out to encourage its team to use digital tools in the most effective way possible. The strategy will involve identifying possible weaknesses or sticking points in how people interact with software, using this to outline how to deal with these issues ahead of time. It should also see you assembling a team to support with the implementation or improvement of existing software, and mapping out how you’ll measure and report back on adoption of said software.

Proper adoption of workplace software isn’t always easy. Without a clear strategy, you may risk your team not knowing how to use software, diminishing the return on investment for your enterprise tech.

You could be forgiven for thinking that a software adoption strategy is just useful for new software roll outs, right? Wrong! Software adoption strategies should also be applied to software your organization might’ve been using for years but are not getting the full potential out of.

So, if you’ve got a software adoption strategy in place and have identified areas for improvement, you’ll be ahead of the curve, tackling issues before they even crop up. For example, there might be a particular function of the software that’s difficult to get to grips with. A software adoption strategy will involve identifying these issues ahead of time, so you can put the support in place – whether it’s extra help materials, or specific training sessions – to tackle these. And as a result, you could see multiple benefits such as:

  • Improved productivity and use
  • Helping software feel more intuitive
  • Less frustration with workplace tech
  • Better return on software investments

A software adoption strategy essentially helps your software to work harder for you, and your people. To find out more about why software adoption strategies are so important, take a look at our Ultimate Guide to Digital Adoption.