Digital Adoption FAQs

How can I improve the digital employee experience?

Creating a digital employee experience framework is key to making technology work better for your business – and improving your employees’ experience.

But where do you begin? Don’t worry, we’ve done some of the hard work for you. Here’s our simple-to-follow digital employee experience framework:

  1. Set clear goals
  2. Gather employee sentiment
  3. Get the right teams involved
  4. Gather and use intelligent data points
  5. Consider any training needs
  6. Communicate your improvements
  7. Measure success

Set clear goals: What do you want to achieve when addressing the digital employee experience? Improving employee satisfaction? Boosting productivity? Saving costs by reducing time lost to inadequate tech? Faster technology onboarding and training? Clearly defined goals will help you shape a framework that works for your organization’s needs.

Gather employee sentiment: Improving digital employee experience must start with employees themselves – the aim is to improve their working lives after all. Think about how your people interact with technology at work – and gather their feedback. Consider what tools do they use every day, which ones they might struggle with, and any applications or training that could help them improve.

Get the right teams involved: Different teams – different people – will have different digital employee experiences. Your framework needs to keep this in mind. Co-ordinating a team that is made up of people from across your organization means you can gather a range of viewpoints and roll out changes exactly when and where they’re needed.

Gather and use intelligent data points: You need a deep understanding of the digital environment your people work within, and data could be key. Most software vendors provide a surface-level view of how people use applications – which can make it difficult to find recurrent pain points. Look to digital adoption platforms – or DAPs – (trust us, they’re useful) to really dig into the data, using this to understand where people need most support. Want to find out more about DAPs? Our Ultimate Guide to Digital Adoption is a great place to start.

Consider any training needs: You’ve spoken to your employees. You’ve combed through the data. You probably have a clearer understanding of the changes you need to make now to improve the digital employee experience, and additional application training might play a big part. If that’s the case, this training needs to take different digital employee experiences into consideration, so that it meets their needs – including the type of device they typically use, their role, and their tech savviness.

Communicate your improvements: If your framework involves any major overhaul to how people work, you must make sure your teams are aware of any changes. By communicating improvements, you can gather support for your overarching goals, show your people you’re taking their feedback onboard, and point them in the right direction for further questions or support needs.

Measure success: You’ve done the hard miles and have plans in place to improve the digital employee experience. It doesn’t stop there though – you need to make sure these changes are having a true impact. Measure your framework goals against qualitative feedback from employees, application usage analytics and again, see how DAPs can shine a light on user behavior.

Want to find out more about creating a digital employee experience framework? Find out more in our Ultimate Digital Employee Experience guide.