Digital Adoption FAQs

How do I measure change management?

It’s important to keep a close eye on your software change management program, so you can see if your investment in new technologies is paying off. But where do you begin with measuring software change management? There’s a number of metrics – from simple measures to in-depth data – that you can benchmark your overall goals against to track if you are getting true return on investment with the new software in question.

You’ll have some simple metrics available through the software itself, such as number of log-ins. But keep in mind, that log-ins are surface level and don’t necessarily show you true uptake of new software.

You need to delve deeper.

How effectively are people interacting with new applications? Are people able to use the software to its fullest capabilities – or are there frequent issues with the same features or functions? A digital adoption platform (DAP) working in the background will learn how a user interacts with different software. It allows you to analyze how people use your workplace tech, removing the guesswork and frustration from wide-scale change management programs.

One of the most important measurements of change management success is how your people perceive the change. Alongside some of the above more quantitative metrics, gather qualitative feedback to through internal surveys and forums, you’ll be able to see if the change is delivering value for your people – who are often at the coalface of these programs. Proper engagement with the feedback and analytics you gather is key to becoming one of the change programs that last long-term.

To find out more about what and how to measure, read our Definitive Guide to Software and IT Change Management.