Digital Adoption FAQs

How can I create a digital adoption strategy?

Creating a digital adoption strategy starts with having a clear idea of the roles and objectives of your digital tools. Are you onboarding people on your software in the best way possible? Do your people know how to use it? Is there a specific business goal that you have in mind, that your application could help deliver on? By understanding this, you will be able to benchmark whether your people and business are getting the intended benefits of the targeted software, as well as identify the friction and gaps that need attention.

It’s important that you thoroughly train your team on use of different digital tools – don’t assume that people are using technology to its fullest capabilities. Whether it’s training on a new platform or refresher training for existing applications, your digital adoption strategy should also encompass how this is delivered – in person, in-app, virtually – and how people can access support materials whenever they might be needed. Your strategy should also consider how to gather data that can continually improve uptake and adoption of the technology in question.

A Digital Adoption Platform (DAP) can help this digital adoption strategy truly come to life. It layers over software to help users through key tasks and processes, delivering useful training and tips intuitively within the application, and gathering data that can help you optimize the platform in question—improving digital adoption. Want to find out more? For more on creating a digital adoption strategy and the six pillars of digital adoption, take a look at our Ultimate Guide to Digital Adoption.